The iPhone is a highly popular smartphone. That goes without saying. The device is shiny but offers a ton of features as well. According to the latest ACSI rankings, Apple tops other players in the mobile phone industry easily. Apple topped the list with a score of 83, much higher than Nokia, LG, and HTC which tied for second place at 75.
At 83, Apple’s iPhone is a game changer when it comes to customer satisfaction. No other cell phone company has ever broken into the 80s. Apple’s nearest competitors this year are three companies tied at 75: Nokia (+3%) and ACSI newcomers LG and HTC.
The race is much closer among iPhone carriers though. While Sprint sits at the top with a score of 71, Verizon (70) and AT&T (69) are not far behind. There is a good reason Apple continues to sell a ton of iPhones each and every year. While some people complain about the iOS platform being a closed one, there is no doubt that Apple puts a lot of effort in providing a superior user experience to its customers. That explains why the company dominates these customer satisfaction surveys all the time.
Apple is going to bring the iPhone 5 to the market in a few months. It could also introduce its own iHDTV soon. Judging by early surveys, such a device would be highly popular. The recent 2012 ConsumerMetrix survey by Market research firm Strategy Analytics suggests that nearly half of those already own an iPhone would be very or somewhat interested in buying an Apple TV set. Of courses, it all depends on what Apple offers in its TV sets and how they are priced. There is no word on when the iHDTV will be released to the market at this point.
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