Apple has been stunned by the fact that it has been using the wrong formula to calculate network strength on iPhone 4. While the company is not ready to blame a part of the problem on its antenna design, it is willing to take your phone back within 30 days of purchase without any additional fees. Considering that Apple will face a lot of lawsuits over iPhone 4, this move may not be that significant after all.
Let’s face it. Apple does not know how to respond to this tsunami of criticism that it has received over iPhone 4. We are not just talking about the antenna issue. It seems some iPhone 4 owners are having issues with their cameras. Add to that the fact that some iTunes accounts may have been recently hacked, and Apple is on the verge of facing a huge disaster.
Worst yet, it turns out some of those Steve Jobs e-mails may have been real. If that is truly the case, Apple has dropped the ball big time this time. Unfortunately for Apple, loyal customers can be harsh when they feel betrayed. Apple trying to mask iPhone’s antenna problem is not helping the issue. All will be well if Apple’s software patch fixes some of the issues people are experiencing with their phone. Except, the company’s brand has taken a bit of hit, which is why Apple needs to stop stalling and fix iPhone 4’s issues right-away.